Shipping
Unless otherwise stated on our site when ordering, your package will ship within 1 - 5 business days from the time you order. The shipment method and duration depends on several factors, but know that we are committed to providing the most appropriate packaging for your order as well as the most expedient delivery method given the costs involved.
General Return Policy
We accept returns or exchanges within 30 days of purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To initiate a return, please use our contact form to notify us that you are sending your item/s back. Then mail the item to:
Heartfelt Creatures
PO Box 791
Locust Grove, VA 22508
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Exceptions/Non-returnable Items
All pattern sales are final. No refund is offered once you complete checkout.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Once processed a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds can typically be attributed to the following...
Not double checking your account: Please double-check your account to confirm that the amount wasn't refunded since you last checked.
Not enough time has passed: It may take some time before your refund is officially posted to your credit card or bank, so contact them to confirm that the process is underway.
If you’ve done all of this and you still have not received your refund yet, please contact us so that we can look further into it for you.